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Navigating the Rise in Debt Collection Lawsuits: What Agencies Need to Know

Angela Erwin
September 16, 2025
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Debt collection lawsuits are on the rise across the U.S. and the numbers are hard to ignore. Recent data shows TCPA lawsuits have surged by approximately 50%, while FCRA-related cases are up 23%.

Contributing factors to this increase in TCPA lawsuits include the FCC’s regulations on valid opt outs, calling and texting outside of the FTC’s safe time to communicate hours of 8 a.m. – 9 p.m., calling the wrong person and not having the proper consent to communicate with a consumer. Likewise, cases contributing to the rise of FCRA lawsuits are consumer complaints over various credit reporting issues. This continued spike in debt collection lawsuits creates increased pressure on agencies to manage legal processes with precision and compliance.

As more accounts transition into the legal phase of debt collection, collection agencies face increased complexity in navigating this highly regulated environment. Traditional systems often fall short in managing the intricacies of legal collections, leading to inefficiencies, compliance risks, and elevated costs. This is where Finvi’s Velosidy® platform steps in as a transformative solution.

Velosidy is a modern SaaS-based collections and payments platform designed to streamline and automate the entire collections lifecycle — including legal workflows. Its legal capabilities are purpose-built to help agencies navigate the challenges of litigation with confidence and control. By automating court filings, tracking statutes of limitations, and embedding compliance guardrails directly into workflows, Velosidy reduces the manual effort and risk associated with legal collections.

One of Velosidy’s defining capabilities is its ability to provide a seamless transition from standard collection efforts to legal action. Agencies can maintain a single system of record that captures every communication, payment, and action taken, ensuring transparency and accountability throughout the process. This not only supports compliance but also enables faster time to judgment and lowers legal processing costs.

Velosidy’s architecture supports dynamic workflow adjustments, allowing agencies to respond quickly to changing regulations or case-specific nuances. With built-in artificial intelligence, the platform surfaces risks early, adapts processes in real time, and minimizes human error—critical advantages in high-stakes legal environments.

As the debt collection landscape evolves, agencies must equip themselves with tools that not only meet today’s demands but also anticipate tomorrow’s challenges. Velosidy empowers agencies to bring legal work in-house, reduce reliance on external counsel, and transform legal collections from a cost center into a strategic revenue channel.

In an era of rising litigation and regulatory scrutiny, Velosidy offers a flexible foundation for legal collections—helping agencies stay compliant, efficient, and competitive.

If you’d like to learn more about the legal capabilities within Velosidy, the following video offers a concise overview.

 

 

Disclaimer: Finvi is a technology company and provides this post solely for general informational and marketing purposes. You should not rely on the content of this material for any other purpose or as specific guidance for your company. Finvi’s advice, services, tools, and products described herein do not guarantee compliance with any law or industry standard. You are ultimately responsible for your own company’s actions and compliance efforts. Because everyone’s situation is different, you must consult your own attorneys, accountants, and/or other advisors to obtain specific advice on your company’s compliance, legal, tax, regulatory and/or other business needs. Despite Finvi’s efforts to provide current and up-to-date information, you need to recognize that the information contained herein may become outdated quickly and may contain errors and/or other inaccuracies.

Angela Erwin

Angela Erwin

As the Vice President Risk and Compliance and a Certified Compliance Receivables Professional (CRCP), Angela plays a pivotal role in navigating the complexities of the risk and compliance landscape. Her expertise enables Finvi’s products and services to be at the forefront of compliance, meeting applicable regulatory, security, and privacy standards. Angela is an internationally recognized compliance innovator and has garnered many professional awards for her achievements within her field. As a recognized national speaker, she shares her insights on critical legislation such as the Fair Debt Collection Practices Act, the Fair Credit Reporting Act, federal and state consumer protection regulations, the Telephone Consumer Protection Act, Americans with Disabilities Act, and the Health Insurance Portability and Accountability Act. Angela’s dedication to excellence, coupled with her commitment to advancing industry standards, cements her reputation as a trusted advisor and thought leader in the risk and compliance arenas.

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