Blog & Insights

ARM 1st Party
ARM 3rd Party
What to Look for in a Payment Portal
July 10, 2024
Payment portals are becoming a necessity for collections and recovery agencies. These portals can simplify the collections process,…

ARM 1st Party
What’s Ahead for Collections and Recovery Organizations in 2024?
January 25, 2024
Collections and recovery organizations must invest in technology that will not only help make employees more efficient and…

ARM
ARM 1st Party
In Their Own Words: Customers’ Thoughts on Katabat
January 10, 2024
Hear directly from customers, who provide real-world examples of the value of Katabat.

ARM
ARM 1st Party
Customer-Focused Collection Strategies
December 21, 2023
Collections and recovery organizations must continually focus on the customer and their experience, while still trying to be…

ARM
ARM 1st Party
The Case for an Omnichannel Communication Strategy
December 5, 2023
Common misconceptions are keeping some collections and recovery organizations from embracing an omnichannel communication strategy.

ARM 1st Party
Manage Increasing Delinquencies with Omnichannel Communication
September 20, 2023
RCM organizations must use RPA to help offset the use of automation by insurance providers.

ARM 1st Party
Let’s Test That: Integrating Strategy Testing into Your Collections Platform
September 14, 2023
Collections and recovery organizations must embrace solutions that enable agents to develop and test different strategies from a…

ARM 1st Party
Managing Traditional Channels in a Digital World
August 15, 2023
ARM organizations can improve customer outreach by managing digital channels and traditional channels from one platform.

ARM 1st Party
ARM 3rd Party
Watch: Technology and Compliance in the ARM Industry
February 14, 2023
Finvi’s chief compliance officer, Ray Peloso, shared his thoughts on what the ARM industry will be facing in…

ARM 1st Party
ARM 3rd Party
Trends 2023: Economy, Regulations are Top of Mind for ARM Market
January 19, 2023
The state of the economy, as well as new technology investments, will likely provide significant change for organizations…

ARM 1st Party
ARM 3rd Party
Debt Collection Software — Your Questions Answered
January 4, 2022
ARM organizations must be ready to communicate effectively with consumers to convince them to turn their tax refunds…

ARM 1st Party
ARM 3rd Party
Your 6-Step Guide to Collecting Paper Free Under Regulation F
July 15, 2021
One of the most challenging sections of Regulation F (also referred to as the CFPB new rules for…

ARM 1st Party
ARM 3rd Party
“Too Good to be True” – Unfortunately, it’s the Case with the FCC’s New Reassigned Number Database
April 12, 2019
If you are like me, you cheered when you read the Federal Communications Commission (FCC) is coming out with a…