ARM
ACA 2026: What Compliance Leaders Should Take Away from This Year’s Conference
ACA’s Annual Convention showcased the challenges and opportunities shaping the future of the ARM industry. Topics ranged from leadership and innovation to operational efficiency. But this was the theme that stood out the most to me: Artificial intelligence is not a future consideration. It’s a present reality. The conversation has evolved beyond whether organizations should…
Read MoreOutbound and Inbound AI Voice Bots: A Practical Guide to Mitigating Risk
At a high level, inbound AI voice bot interactions present lower regulatory and operational risk than outbound use cases. The reason comes down to who initiates the interaction and the consumer’s level of expectation and readiness. Inbound Calls: Lower Risk Profile Inbound calls are: Initiated by the consumer Typically intent-driven (the consumer is prepared…
Read MoreRunning AI in Collections: Governance That Works
This is the third post in our three-part blog series, Responsible AI in Collections: Privacy, Proof, and Practical Guardrails. In the first post of this series, I argued that explainability is no longer optional: if you can’t explain an AI decision, you shouldn’t ship it. The second post explored how states like California, Colorado, Texas,…
Read MoreNew AI Rules for Collectors: What You Can (and Can’t) Do, and How to Prove It
This is the second post in our three-part blog series, Responsible AI in Collections: Privacy, Proof, and Practical Guardrails. Regulators are no longer relying solely on general data privacy laws to govern artificial intelligence (AI). They are now naming AI, distinguishing between its subtypes and telling us how we can use them. All 50 states…
Read MoreSafe, Confident AI Adoption in Collections: What the Experts Recommend
Owing to the proliferation of artificial intelligence (AI), virtually every industry doing business throughout the world is starting to look substantially different today than it did even a year ago. It’s happening at a pace not seen since the emergence of the internet, and collections is no different. While you are undoubtedly feeling pressure to…
Read MoreCollections AI: If You Can’t Explain It, Don’t Ship It
This is the first post in our three-part blog series, Responsible AI in Collections: Privacy, Proof, and Practical Guardrails. AI didn’t erase our privacy obligations; it magnified them. As data flows across CRMs, dialers, payment portals, and analytics engines, and as AI trains on patterns it encounters, our duty is unchanged: protect the data, know…
Read MoreCloud Benefits: Why the Cloud Is More Than Just a Tech Upgrade
Cloud repatriation refers to the migration of workloads from public cloud platforms back to on-premise environments. Although this might seem like a retreat from cloud computing, the reality is far more nuanced.
Read MoreCloud Repatriation: Why It’s Not the Trend You Think It Is
Cloud repatriation refers to the migration of workloads from public cloud platforms back to on-premise environments. Although this might seem like a retreat from cloud computing, the reality is far more nuanced.
Read MorePayment Portals: The Checklist Approach
Before launching your third-party collections payment portal, review these important and necessary elements to see if your portal checks all the boxes and is ready for prime time.
Read MoreConfiguration or Customization? The Best Choice for Third-Party Collection Agencies
Configurable software is the best choice for third-party collection agencies to address industry challenges and propel their business forward.
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