THE OUTSOURCING PARTNER'S REALITY
You manage complexity. Your healthcare clients count on results.
Each client environment is configured differently—alongside its own payer portals, clearinghouses, and payment sites. Denial rates keep rising, payer rules keep shifting, and cost to collect climbs, yet your clients expect better performance and simpler integration than ever.
HCx is the way in. It removes the burden of system differences so your teams can standardize the work, prevent avoidable loss, and focus effort where it actually yields revenue, without forcing change on the client side.
PAIN POINTS HCx SOLVES
Four problems. One operating layer.
The pains that erode outsourcer margin are predictable. HCx is built to answer each one directly.
THE PAIN
Every client brings different data.
Multiple client PAS platforms, payer portals, and clearinghouses force your teams to context switch and relearn the work for every account.
HOW HCx SOLVES IT
Standardize work across Epic, Cerner, MEDITECH, payer portals, and clearinghouses in one view, without client-side change. Onboard faster and ramp new staff quickly.
THE PAIN
Denials that never should have happened.
Rising denial rates, missed filing deadlines, and eligibility gaps turn recoverable revenue into avoidable write-offs.
HOW HCx SOLVES IT
Surface payer-specific rules, filing deadlines, and eligibility checks in real time. HCx triggers alerts and escalations before revenue slips, making timely filing a system guarantee, not a reminder.
THE PAIN
Inventory aging past 90 days.
Flat, volume-based queues and manual rework push accounts past appeal windows and filing limits before anyone works them.
HOW HCx SOLVES IT
Rank work by recoverability, urgency, and payer behavior so staff focus where yield is highest. You own the queues and change prioritization on the fly, no IT or vendor tickets.
THE PAIN
Rising cost to collect.
Staffing constraints and heavy integration lift make it hard to scale yield without adding labor or piling on technical debt.
HOW HCx SOLVES IT
Delivered automation runs on day one and HCx governs when bots act. Configure once and support many clients from light connections above client infrastructure, and manage performance by outcomes, not activity.
THE HCX POSITION
Operate above the complexity.
HCx brings all work, data, and workflows into one clear, consistent environment, so your teams can see the full picture, take the right next action, and prevent revenue from slipping away silently.
Standardize the work. Prevent avoidable loss. Prioritize what converts. Automate with proof.
BUILT FOR YOUR TEAM
Answers for every seat at the table.
From the executive suite to the integration team, HCx speaks to the outcome each leader owns.
Executive Sponsor
Rising cost to collect and uneven performance across clients. HCx creates one way of working across the portfolio, prevents avoidable loss, and delivers measurable yield improvements without client disruption.
Operations & Service Delivery
Fragmented workflows and manual rework that age inventory past 90 days. HCx standardizes workflows across systems, ranks the work that converts, and automates safe steps to clear more inventory with fewer touches.
Denials & A/R Leadership
Limited prevention infrastructure and payer responsiveness gaps. HCx embeds payer-ready guardrails, filing rules, and eligibility checks to prevent denials, then accelerates A/R follow-up where needed.
Analytics & Performance
Disparate data and weak comparability across clients. HCx normalizes encounter-level data across sources, enabling apples-to-apples performance views and action-driving insights.
IT & Integration
Heavy client integration lift and brittle point solutions. HCx operates above client infrastructure with light connections and a normalized model, reducing integration burden and speeding time to value.
Not sure where to start?
Tell us how your teams work today and we will map HCx to the outcomes you own.
PROVEN WITH OUTSOURCERS
Proven performance. Rapid results.
Nearly 90% of clients report positive results within six months. Here is what that looks like for outsourcers.
60%
increase in claim follow-up efficiency at GetixHealth.
10%
growth in placement volume at BC Services.
+20%
higher recovery rate at BC Services.
“We saw huge efficiency gains in the first hour. We’ve since seen our newest accounts ramp faster than ever.”
Kimberlee Smallwood, Site Director for A/R Follow-Up, GetixHealth
