SUPPORT PORTAL

Your Connection to Our Customer Service Portals

Software Vulnerability Update (CVE-2021-44228):

Finvi is tracking a new vulnerability which affects the Java logging log4j library. Download our advisory from the Finvi Community site, or contact your Client Success Manager or log a support ticket for a copy.

 

Our client service portals provide you with Finvi's latest product and services resources, including:

  • The latest product release notes
  • A knowledge base filled with in-depth product material
  • Discussion forums
  • Access to log and view support issues

You must be a Finvi client to access these portals. If you don’t have a login, click the appropriate button below and register today to get started!

Finvi Community

You can visit the Finvi Community to log cases for support, collaborate with your peers and Finvi employees in discussion topics and discussion groups, and review knowledge base articles and other documentation about your current products and services.

Product Support for Artiva HCx®, Artiva HC®, Artiva RM®, FACS®, Contact Savvy® and Guaranteed Contacts®: 765 . 751 . 7200

Product Support for The Collector System®, RevQ®, ManageMed®, RPCS®, Ajility® and Finvi Payments (formerly SwervePay): 800 . 488 . 4420

Clarifying Misunderstandings Around Payment Fees

The Consumer Financial Protection Bureau released an Advisory Opinion to help clarify what fees third parties can and can’t collect. Finvi’s Chief Compliance Officer Rozanne Anderson discusses what this means.

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Accelerated Receivables Solutions Doubles Yield Per Account Using Finvi’s Advanced Segmentation

In his new role as Director of Business Intelligence at Accelerated Receivables Solutions (ARS), Jason Thompson…

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Better Together: Adding Payments Into Debt Collection

In an era when organizations are struggling to retain employees and properly manage remote workers, it is critical to simplify day-to-day tasks, and not require multiple processes and platforms. Knowing this, we wanted to do what we could to improve the experience for our clients. And we found there was much more interest in an all-in-one solution. That’s why we’ve integrated our payments platform with Finvi debt collection software. The addition of the embedded Finvi Payments solution means you now have an all-in-one workflow and payments platform designed to increase collections rates and streamline operations through a combination of powerful digital engagement and payment processing tools. 

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