ARM 1st Party
What’s Ahead for Collections and Recovery Organizations in 2024?
Collections and recovery organizations must invest in technology that will not only help make employees more efficient and productive, but also better connect with customers.
Read MoreIn Their Own Words: Customers’ Thoughts on Katabat
Hear directly from customers, who provide real-world examples of the value of Katabat.
Read MoreCustomer-Focused Collection Strategies
Collections and recovery organizations must continually focus on the customer and their experience, while still trying to be as effective and efficient as possible.
Read MoreThe Case for an Omnichannel Communication Strategy
Common misconceptions are keeping some collections and recovery organizations from embracing an omnichannel communication strategy.
Read MoreManage Increasing Delinquencies with Omnichannel Communication
RCM organizations must use RPA to help offset the use of automation by insurance providers.
Read MoreLet’s Test That: Integrating Strategy Testing into Your Collections Platform
Collections and recovery organizations must embrace solutions that enable agents to develop and test different strategies from a single platform to drive the best results and improve the overall efficiency of agents and the entire organization.
Read MoreBad Debt Rising
Collections and recovery organizations must brace for the incoming wave of bad debt and delinquencies. U.S. consumers are struggling with debt incurred during the pandemic, leaving a brewing storm of…
Read MoreManaging Traditional Channels in a Digital World
ARM organizations can improve customer outreach by managing digital channels and traditional channels from one platform.
Read MoreUnderstanding Today’s Digital Consumer
Finvi recently partnered with YouGov to conduct a survey to better understand consumer preferences — specifically how they want you to communicate with them and how they want to pay.…
Read MoreWatch: Technology and Compliance in the ARM Industry
Finvi’s chief compliance officer, Ray Peloso, shared his thoughts on what the ARM industry will be facing in 2023.
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