ARM 3rd Party
Running AI in Collections: Governance That Works
This is the third post in our three-part blog series, Responsible AI in Collections: Privacy, Proof, and Practical Guardrails. In the first post of this series, I argued that explainability is no longer optional: if you can’t explain an AI decision, you shouldn’t ship it. The second post explored how states like California, Colorado, Texas,…
Read MoreNew AI Rules for Collectors: What You Can (and Can’t) Do, and How to Prove It
This is the second post in our three-part blog series, Responsible AI in Collections: Privacy, Proof, and Practical Guardrails. Regulators are no longer relying solely on general data privacy laws to govern artificial intelligence (AI). They are now naming AI, distinguishing between its subtypes and telling us how we can use them. All 50 states…
Read MoreSafe, Confident AI Adoption in Collections: What the Experts Recommend
Owing to the proliferation of artificial intelligence (AI), virtually every industry doing business throughout the world is starting to look substantially different today than it did even a year ago. It’s happening at a pace not seen since the emergence of the internet, and collections is no different. While you are undoubtedly feeling pressure to…
Read MoreWhat’s New and Next in Collections: Using AI, Automation, and Compliance to Compete
In 2026, collections agencies face an unprecedented degree of complexity. As inventory tightens and margins shrink, compliance scrutiny grows. Consumer expectations continue to shift. These pressures set the stage for our recent Horizon series Q1 webinar, where leaders discussed the broader transformation underway across the industry — specifically, how AI, automation, and integrated compliance capabilities…
Read MoreAI in Collections: Why Unstructured Data Is the Real Breakthrough
Collections agencies have never had a problem capturing data. What many struggle to achieve is visibility that makes that data truly actionable. The signals that matter most in resolving accounts have always existed. Why a consumer hesitates, what they already explained, how their situation is changing over time — crucial context like this shows up…
Read MoreFrivolous vs. Duplicative Disputes (2026 Update)
Helping third-party debt collectors understand the difference between a frivolous dispute under the FCRA and a duplicative dispute under Regulation F.
Read MoreWomen’s History Month 2026: Celebrating the Women Advancing ARM and Debt Collection
Celebrating International Women’s Month 2026 within the ARM industry and the organizations that elevate women’s leadership.
Read MoreRMAi 2026: Collections Compliance Enters a New Era
The 2026 annual RMAi conference offered a forward-thinking view of the receivables industry, blending discussions on regulatory preparedness, operational excellence, transparency, and the accelerating pace of digital transformation. Throughout the event, a consistent message emerged: staying ahead in today’s environment requires both a strong compliance foundation and a readiness to evolve. Compliance in 2026…
Read MoreLooking Back to Move Ahead: What’s Next for the ARM Industry in 2026
2025 has been transformative for the debt collection industry, marked by sweeping regulatory changes, rapid technological adoption, and evolving consumer expectations. Will 2026 bring more of the same?
Read MoreSecurity, Compliance, and Control: Why CE Platforms Are Built for Trust
CE platforms allow agencies to offload infrastructure risk while retaining control over sensitive operations and compliance mandates. They align with enterprise-grade standards like SOC 2, HITRUST, and NIST, and evolve with regulatory demands.
Read More