It is incumbent on hospitals and healthcare organizations to help patients understand their coverage options, as well as any options for financial assistance. This falls to the RCM side of the house, which relies on technology to help make the patient experience as smooth – and human – as possible. 

Having RCM agents proactively helping patients enroll in health coverage, such as Medicaid, as well as understand other insurance and payment obligations, is a great way to boost trust and improve the patient experience.  

Read our latest white paper to discover how RCM organizations must adopt a unified software platform to not only improve the patient experience but also make employees more productive.