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Many collections industry professionals are currently weighing both the opportunities and the risks of AI use.

Owing to the proliferation of artificial intelligence (AI), virtually every industry doing business throughout the world is starting to look substantially different today than it did even a year ago. It’s happening at a pace not seen since the emergence of the internet, and collections is no different. While you are undoubtedly feeling pressure to...

In 2026, collections agencies face an unprecedented degree of complexity. As inventory tightens and margins shrink, compliance scrutiny grows. Consumer expectations continue to shift. These pressures set the stage for our recent Horizon series Q1 webinar, where leaders discussed the broader transformation underway across the industry — specifically, how AI, automation, and integrated compliance capabilities...

AI innovation is becoming an all-important topic for collections industry leaders. Many wonder how they can simplify collections and move their business forward without introducing compliance risk. Fortunately, the means to drive growth safely is already here. Whether you’re curious about where ARM industry innovation is heading or you’re a Velosidy user who wants to...

Collections agencies have never had a problem capturing data. What many struggle to achieve is visibility that makes that data truly actionable. The signals that matter most in resolving accounts have always existed. Why a consumer hesitates, what they already explained, how their situation is changing over time — crucial context like this shows up...

The 2026 annual RMAi conference offered a forward-thinking view of the receivables industry, blending discussions on regulatory preparedness, operational excellence, transparency, and the accelerating pace of digital transformation. Throughout the event, a consistent message emerged: staying ahead in today’s environment requires both a strong compliance foundation and a readiness to evolve.   Compliance in 2026...

Artificial intelligence (AI) is transforming collections — from turning messy, unstructured data into actionable insights to enabling predictive strategies that reduce delinquency before it happens.

2025 has been transformative for the debt collection industry, marked by sweeping regulatory changes, rapid technological adoption, and evolving consumer expectations. Will 2026 bring more of the same?

CE platforms allow agencies to offload infrastructure risk while retaining control over sensitive operations and compliance mandates. They align with enterprise-grade standards like SOC 2, HITRUST, and NIST, and evolve with regulatory demands.

Composable Enterprise (CE) platforms are redefining how collections agencies operate. Unlike legacy systems or rigid SaaS solutions, CE platforms offer modular architecture, no-code configuration, and seamless integration — empowering agencies to adapt quickly, reduce costs, and stay compliant in a fast-changing regulatory landscape.