Payment Portals: Everything You Need to Know

Understanding the Benefits and Risks of Payment Portals

Payment portals are becoming increasingly important in the collections industry. These gateways help agencies increase recovery rates and improve the customer experience while maintaining compliance. They are also complex and come with a host of requirements dictated by customers and regulatory agencies.

In this four-part series, Rozanne Andersen, Finvi’s Risk & Regulatory Compliance Consultant, takes a deep dive into everything you need to know about Payment Portals.

payment portals

What to Look for in a Payment Portal

By Rozanne Andersen | July 10, 2024

Payment portals are becoming a necessity for collections and recovery agencies. These portals can simplify the collections process, help increase recovery rates, and improve the consumer experience.

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consumer agreements

In Agreement: Understanding Consumer Agreements for Payment Portals

By Rozanne Andersen | August 7, 2024

Consumer agreements are an important part of any payment portal. They enhance transparency for the user and compliance for your organization, as well as help improve overall payment efficiency. Collections agencies must understand the different consumer agreements and how they can affect your payment portal.

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payment portal checklist

Payment Portals: The Checklist Approach

By Rozanne Andersen | September 4, 2024

Before launching your third-party collections payment portal, review these important and necessary elements to see if your portal checks all the boxes and is ready for prime time.

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payment portal

Payment Portals: Electronic Payments and Card Fees – The Final Hurdle

By Rozanne Andersen | October 9, 2024

Electronic payments and fees go hand-in-hand with your payment portal. Third-party collections agencies must understand the regulations around these fees when deploying a payment portal.

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Rozanne Andersen

Rozanne Andersen

Risk & Regulatory Compliance Consultant

Rozanne M. Andersen is a distinguished attorney known for her expertise in compliance, particularly within the realms of collection, debt purchasing, and financial services. With a proven history of leadership and advocacy, she stands out as an industry luminary. Her comprehensive knowledge extends to association law, corporate governance, and providing general counsel services.
Rozanne earned her Juris Doctor (J.D.) from William Mitchell College of Law in 1983 and is a licensed attorney. Prior to law school, she obtained a Bachelor of Science (B.S.) in Public Health Administration from the University of Minnesota.

Throughout her illustrious career, Rozanne has garnered numerous professional awards for her achievements and is a recognized champion within her field. Renowned as a national speaker, she shares her insights on critical legislation such as the Fair Debt Collection Practices Act, the Fair Credit Reporting Act, federal and state consumer protection regulations, and the Health Insurance Portability and Accountability Act.

Currently, Rozanne plays a pivotal role in navigating the complexities of the legal and regulatory landscape for Finvi, formerly known as Ontario Systems. Her unparalleled expertise ensures that Finvi remains at the forefront of compliance, enabling clients to navigate the intricate web of state and federal requirements seamlessly.

Rozanne M. Andersen's dedication to excellence, coupled with her commitment to advancing industry standards, cements her reputation as a trusted advisor and thought leader in the legal and compliance arenas.

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