Technology continues to develop at a breakneck pace. However, most organizations can’t keep up, often leading to confusion, frustration, and lots of questions. Which platforms can help my employees be more efficient? Is this the right software for my organization? Will this solution help my customers?
To help, Finvi created a series of blog posts to provide collections and recovery organizations with guidance on the technology innovations available to improve efficiency, leverage more-effective strategies, increase customer satisfaction, and ultimately, collect more.
Some common misconceptions are keeping collections and recovery organizations from embracing an omnichannel communication strategy. Read this blog post to learn why an omnichannel communication strategy is more important than ever.
Read this blog post to discover why collections and recovery organizations must continually focus on the customer and their experience, while still trying to be as effective and efficient as possible.