The Role of AI in Collections

AI in collections

AI is no longer a “nice to have.” It is now table stakes, and the effective use of AI is becoming critical for collections agencies to increase collections without increasing costs. 

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Minnesota Collections Agency Improves Customer Satisfaction and Saves Money with Finvi Payments

As Central Resources became increasingly frustrated with the attentiveness and overall customer service of its payment provider, owner Phaen Waldron turned to Finvi, the company’s collections and revenue recovery partner. Timing was perfect — Finvi had recently introduced a new integrated payment solution which would work cohesively with Central Resources’ current Finvi products to streamline…

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