What ARM agencies need
The agency model has to move with the market.
The shift is operational: agencies need to adjust quickly, act on insight while it still matters, give business teams room to shape strategy, and work across the full ecosystem around each account.
Fluidity of change
Adapt as the work changes
New requirements and new client priorities don’t wait for the next big upgrade. Build the ability to adjust into the way work runs every day.
Operational speed
Decide while it matters
Better insight should lead to a better next action—not another report to interpret. Give teams the focus and capacity to move while the opportunity is still there.
Strategic control
Put strategy in your hands
The people accountable for outcomes need room to shape priorities and workflows, with the controls and visibility to keep execution consistent.
A broader view
Connect the ecosystem
No single system does all the work alone. Plan for the people, partners, channels, and tools your agency relies on—not just the system at its center.
Where Finvi comes in
Finvi brings ARM expertise and a range of solutions—from adaptable workflows and decision support to payments, controls, and integration options—so your agency can respond faster and stay in control.
A proven partner in ARM
We know what recovery work demands.
For 45+ years, we’ve worked alongside ARM agencies. That firsthand experience keeps us focused on what improves execution in practice.
450+
Debt collection agencies use Finvi solutions
8 of 10
Top U.S. collection agencies have partnered with Finvi
Technology that supports the model
We help you build on what works and prepare for what’s next.
Finvi’s ARM portfolio spans established systems and newer platforms, with a shared direction: faster decisions, more adaptable workflows, connected systems, and controls built into day-to-day execution.
Core applications
Artiva RM
Workflows, outreach and compliance in one
Agency workflows, outreach, and compliance controls in one debt collection system—built to help teams focus on the next account that needs attention.
FACS
The product you know, with an innovative horizon
Modernization, connected payments, and contact management features to help your agency keep pace as the work changes.
TCS
Strengthening what you run on, opening what’s next
For agencies that run their business on TCS, the horizon is modernization, connected payments, and practical help for everyday work.
Newer platforms
Velosidy
SaaS collections and payments
A modern SaaS collections and payments platform for agencies ready to connect intelligence, configurable strategy, and payments around the consumer.
Simplicity
For smaller and growing agencies
A web-based collections workflow platform with tools to manage accounts, support agents, and get moving quickly.
Risk & compliance
Good control has to work at operating speed.
Rising scrutiny makes compliance an operational question, not just a policy one. Our risk and compliance team stays close to the issues agencies face—from licensing and disclosures to disputes and AI—and shares perspectives teams can bring into their day-to-day decisions.
Compliance Bytes
Practical guidance on the issues in front of you.
These brief videos cover state licensing, eSign consent, required disclosures, managing disputes, medical debt reporting, AI, and more.
Collaborative innovation + ongoing support
We partner beyond the platform.
We work with clients on the realities behind recovery: how decisions are made, where handoffs slow teams down, what needs to connect, and which controls matter in practice. Their experience helps shape the products and priorities we invest in.
As operations change, we stay close with practical support and a client Community for help, updates, and peer ideas. That’s how we keep earning our place in ARM.
Client stories
Industry know-how. The tools and support to match.
“It’s a very heavily regulated industry and so working with somebody that understands that whole process just makes it a lot easier.”
Phaen WaldronOwner, Central Resources
“We fell in love with Artiva and Finvi because they not only delivered software; they delivered a full toolset we could use to create a competitive edge.”
Chris TaylorController and CIO, National Enterprise Systems
Let’s talk about the work
What needs to change in your operation?
Tell us where the work gets stuck—slow decisions, disconnected systems, or changing requirements. We’ll show how Finvi’s ARM solutions and expertise can help your agency respond.
