What’s New and Next in Collections: Using AI, Automation, and Compliance to Compete

In 2026, collections agencies face an unprecedented degree of complexity. As inventory tightens and margins shrink, compliance scrutiny grows. Consumer expectations continue to shift. These pressures set the stage for our recent Horizon series Q1 webinar, where leaders discussed the broader transformation underway across the industry — specifically, how AI, automation, and integrated compliance capabilities…

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AI in Collections: Why Unstructured Data Is the Real Breakthrough

Collections agencies have never had a problem capturing data. What many struggle to achieve is visibility that makes that data truly actionable. The signals that matter most in resolving accounts have always existed. Why a consumer hesitates, what they already explained, how their situation is changing over time — crucial context like this shows up…

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RMAi 2026: Collections Compliance Enters a New Era

The 2026 annual RMAi conference offered a forward-thinking view of the receivables industry, blending discussions on regulatory preparedness, operational excellence, transparency, and the accelerating pace of digital transformation. Throughout the event, a consistent message emerged: staying ahead in today’s environment requires both a strong compliance foundation and a readiness to evolve.   Compliance in 2026…

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The Rise of Composable Enterprise Platforms in Debt Collections

Composable Enterprise (CE) platforms are redefining how collections agencies operate. Unlike legacy systems or rigid SaaS solutions, CE platforms offer modular architecture, no-code configuration, and seamless integration — empowering agencies to adapt quickly, reduce costs, and stay compliant in a fast-changing regulatory landscape.

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