Artiva HCx Privacy Policy
Effective 8-28-2025
This Privacy Policy (“Policy”) governs Your use of this online service where you may access various services, including
the ability to view amounts due under Your account, make payments through the portal, establish payment arrangements,
and maintain and update contact information and preferences. By using the online service, you agree to the terms of this
Policy.
“Subscriber” means a company that has subscribed to use the associated services with this online service, such
as collecting payments and to host and update Your account information.
“You” are an individual that has been invited to use the online services by a Subscriber to make a payment and
access, maintain and update the account information the Subscriber has on file for You.
“Artiva HCx” means Ontario Systems, LLC dba Finvi and its affiliates.
Information Collected
Your use of the online services involves You submitting and verifying information provided by the Subscriber for the
purposes of keeping updated account information for Your account and making a payment online. The types of information
that may be collected are:
| Unique Identifiers | First and last name, social security number (or a portion thereof), mailing address, billing address, telephone number, email address, account name, IP address, geolocation, tax identification number, or other similar identifiers |
| Personal Information | First and last name, social security number (or a portion thereof), address, telephone number, email address, credit card or debit card information, bank information, ACH information, tax identification number, or other similar information related to making payments or contacting You |
| Age Information | Birthdate |
| Commercial Information | Payment history |
| Geolocation Data | IP address and geolocation |
| Other Information | Contact preferences and consents, username, and password for use of the payment portal, original creditor information, and other similar information. |
The information collected either comes from You or the Subscriber. Artiva HCx has no control of the information
collected by the Subscriber nor does Artiva HCx validate the information You provide.
Use of Information
Artiva HCx will use and save Your information to satisfy the reason You provided the information. Artiva HCx may also
use Your information:
- To support the Subscriber in its use of these online services.
- To help maintain the safety, security, and integrity of these online services.
- To respond to law enforcement requests, respond to a regulatory audit request, and to disclose information as
otherwise required by applicable law, court order, subpoena, or governmental regulations. - As described to You when collecting Your information or as otherwise permitted in applicable law or regulation.
- To valuate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or
transfer of some or all of Artiva HCxs’ assets, whether as a going concern or as part of bankruptcy,
liquidation, or similar proceeding, in which personal information held in the online services are among the
assets transferred.
Use of Cookies
Artiva HCx currently uses only Strictly Necessary cookies with its online services but reserves the right to obtain your
preferences in the future for do so in the future for the purposes of processing payments, understanding Your
preferences based on previous or current site activity, and to compile aggregate data about site traffic. All this
information would be used to assist Artiva HCx in providing improved services and providing better site and user
experiences.
Cookies are small files that a site or its service provider transfers to Your computer’s hard drive through Your Web
browser (if You allow) that enables the site’s or service provider’s systems to recognize Your browser and capture and
remember certain information. Through Your browser (i.e., Internet Explorer), You can choose to have Your computer warn
You each time a cookie is being sent, or You can choose to disable third party cookies and enable first party cookies.
You can learn how to enable these settings by accessing Your browser’s help menu.
Sharing of Information.
Artiva HCx does not sell Your information and only discloses information in compliance with applicable laws and
regulations. Artiva HCx may share Your information with:
- Payment processors, card networks, financial institutions, and other service providers to process payments;
- The Subscriber that requested that You use the online services;
- Hosting service providers in order to provide the online services;
- Service providers and third-party tools used to help keep the environment secure and prevent fraud and abuse;
- Third parties, as needed, to prevent any physical harm or illegal activity or to respond to a court order,
governmental inquiry, regulatory action, subpoena, or to otherwise comply with laws and regulations; - Third parties to verify compliance with acceptable use policies, contractual terms, or card association rules;
and - Advisors and third parties to facilitate a merger, purchase, divesture, reorganization, dissolution or other
sale or transfer of some or all of Artiva HCx’s assets, whether as a going concern or as part of bankruptcy,
liquidation, or similar proceeding, in which personal information held in the online services are among the
assets transferred.
Please note that Artiva HCx does not have control over the information sharing practices of the Subscriber or with which
third parties Subscriber shares information. Please consult the Subscriber’s privacy policy for information related to
its information sharing practices.
Protection of Information
Artiva HCx maintains PCI-DSS compliance for its payment portal and undergoes annual audits to certify that compliance.
Artiva HCx stores information in secured networks that are only accessible by a limited number of authorized personnel
that need access to allow Artiva HCx to provide its payment portal. Artiva HCx utilizes a variety of technical,
physical, and administrative security measures (e.g., firewalls, encryption, and network access controls) to maintain
the security of the information contained within the payment portal. While Artiva HCx protects the payment portal, You
are responsible for keeping Your username, password, and account information private. You are also responsible for
making sure Your personal information is accurate and up to date.
If Your account is closed, Artiva HCx may keep Your information as required by law and according to its data retention
policy. If Artiva HCx does, Artiva HCx will continue to handle the information as described in this Policy.
Please note that Artiva HCx does not have control over the security practices of the Subscriber. Please consult the
Subscriber’s privacy policy for information related to its security practices.
Minors
These online services are not intended for children. If You are below the age of 13, You must not use these online
services or submit any personal information. Artiva HCx does not knowingly accept any registrations or other personal
information from those under the age of 13.
California Residents – Disclosures, Rights and Privacy Requests
Disclosures
The California Consumer Privacy Act (“CCPA”) requires specific disclosures for California residents. To
accomplish those, this Privacy Policy helps You understand how Artiva HCx handles Your information by explaining:
- The information Artiva HCx collects and the sources of that information (See the section of this Privacy Policy
entitled “Information Collected” above). - How Artiva HCx uses that information (See the section of this Privacy Policy entitled “Use of
Information” above) - Who and why Artiva HCx may share that information (See the section of this Privacy Policy entitled “Sharing
of Information” above). - Artiva HCx does not sell Your information.
CCPA Rights
The CCPA also permits consumers who are California residents to: (a) request information about how Artiva HCx collects,
uses and discloses their information over the past 12 months; (b) opt out of Artiva HCx selling their information; (c)
request Artiva HCx delete their information; and (d) request certain information regarding Artiva HCx’s disclosure of
personal information to third parties for their direct marketing purposes under California’s “Shine the Light Law”
(Civil Code Section 1798.83). The CCPA also provides the right to not be discriminated against by a California resident
for exercising any of the privacy rights. Artiva HCx will not discriminate against You for exercising any of these
rights. You should note that these rights do not apply to certain exempted activities provided under the CCPA (e.g.,
personal data collected, processed, shared, or disclosed by financial institutions pursuant to federal law such as the
Gramm-Leach-Bliley Act).
Making a CCPA Privacy Request
If You are a California resident, You may exercise Your rights under the CCPA by submitting a request to the Subscriber
by following the Subscriber’s procedures outlined in the Subscriber’s privacy policy. You may also submit a request to
Artiva HCx through the following link:Privacy
Request Siteor by sending an email to:privacyrequest@finvi.com.
You may also contact Artiva HCx as set forth in the section of this Privacy Policy entitled “Contact Artiva
HCx” below.
When submitting a request to Artiva HCx, please identify the Artiva HCx online service when making such a request, the
Subscriber, and describe Your request with sufficient detail to allow Artiva HCx to properly understand, evaluate and
respond to it. There is no fee for making a request. The CCPA provides for how long Artiva HCx has to respond and
governs the number of times You may submit a request over the course of a year.
Upon submitting a request to Artiva HCx under the CCPA, Artiva HCx will seek to validate Your identity in accordance
with the CCPA. To do so, Artiva HCx may request additional information and You will be responsible for providing that
information. If You fail to do so, You understand that Artiva HCx will not be able to respond to Your request. To the
extent Artiva HCx does not already have the information You provide to validate Your identity, Artiva HCx will only use
that information for that purpose.
The CCPA provides for a variety of exceptions to Your rights under the CCPA and as a result, Artiva HCx may have reasons
to deny a specific request. If that were to occur, Artiva HCx will inform You of the denial and the basis for such
denial.
Opt-Out of Sale of Personal Information
If you are 16 years of age or older, You have the right to direct Artiva HCx to not sell Your personal information at
any time (the "right to opt-out"). Artiva HCx does not currently sell the personal information of users of the online
services and payment portal nor will Artiva HCx ever sell personal information of any user it knows are less than 16
years of age, unless Artiva HCx receives affirmative authorization (the "right to opt-in") from either the consumer who
is at least 13 but not yet 16 years of age, or the parent or guardian of a consumer less than 13 years of age. Consumers
who opt-in to personal information sales may opt-out of future sales at any time. To exercise the right to opt-out, You
(or Your authorized representative) may submit a request to Artiva HCx by submitting a request through the following
link:Privacy
Request Siteor by sending an email to:privacyrequest@finvi.com.
INDIVIDUALS IN THE EUROPEAN ECONOMIC AREA
These online services and payment portal are not intended for use and does not target end users located in the European
Economic Area. Any requests related to the European Union (EU) General Data Protection Regulation (GDPR) should be
directed to the Subscriber that requested that You use the online services and payment portal.
CHANGES TO THIS PRIVACY POLICY
Artiva HCx reserves the right to amend this Privacy Policy at Artiva HCx’ discretion and at any time. When Artiva HCx
makes changes to this privacy notice, Artiva HCx will post the updated notice and update the notice's effective date.
Your continued use of the online services following the posting of changes constitutes Your acceptance of such changes.
CONTACT ARTIVA HCX
If you have any questions regarding this Privacy Statement, You may contact Artiva HCx by using the information below.
Artiva HCx
700 District Avenue, 9thFloor
Burlington, MA 01803
Attn: Legal Department
Tel +1-800-488-4420