Collections AI: If You Can’t Explain It, Don’t Ship It

By Angela Erwin | April 23, 2026

This is the first post in our three-part blog series, Responsible AI in Collections: Privacy, Proof, and Practical Guardrails. AI didn’t erase our privacy obligations; it magnified them. As data flows across CRMs, dialers, payment portals, and analytics engines, and as AI trains on patterns it encounters, our duty is unchanged: protect the data, know…

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