Methodist Health System Increases Patient Payments by Nearly 50% Amid Global Pandemic

Just three weeks before COVID-19 restrictions forced them to suddenly transition to remote work, Methodist Health System’s A/R team implemented Finvi’s cloud-based voice solution to streamline and improve patient engagement and revenue recovery.

Finvi’s voice solution not only allowed the Methodist A/R team to transition seamlessly to home within two weeks, but also improved rep performance and engagement by way of automatic QA and meaningful coaching based on real-time data from the front line—within the first year of implementation, the average representative monthly Promise-to-Pay rate increased 35%.

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