Is Empathy The Key to Healthcare Collections in 2022?

COVID-19’s impact on hospital entities has not been specific to clinical care – it has rippled through the institution to every level, including revenue cycle management (RCM). And while RCM and collections once had a negative connotation, the pandemic has presented a unique opportunity for healthcare organizations to change these preconceived notions – a chance to humanize the patient experience beyond the walls of the exam room.

In this article with HIT Consultant, Jada Lewis, Finvi’s Director of Healthcare Product Management, discusses why it’s important for healthcare organizations to reevaluate RCM processes and prioritize human interaction and empathy throughout the entire patient experience.

Read the full article.


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