GetixHealth Increases Claim Follow-up Efficiency by 60%—and Transforms Account Representative Performance
GetixHealth, a leading provider of revenue cycle management (RCM) services to the healthcare industry, has experienced substantial growth over the past several years. With 250+ A/R agents across the globe, the company needed a better way to manage performance.
Like many healthcare providers and RCM service providers, GetixHealth was struggling with big hindrances on the back end of the revenue cycle. Among the biggest was a lack of visibility into insurance claims, follow-up, and denials, as well as how account representatives used their time.
Finvi’s Artiva product suite delivered an immediate boost to the GetixHealth collections team, increasing their average number of accounts worked per hour from five to eight, and overall efficiency by 60 percent.