Cloud-Based Omni Voice™ Saves the Day: After a Sudden Move to Remote A/R, Methodist Health System Revolutionizes Performance Management
Just three weeks before COVID-19 restrictions forced them to suddenly transition to remote work, Methodist Health System’s A/R team implemented the Omni Voice™ SaaS contact management platform to streamline and improve patient engagement and revenue recovery.
Omni Voice not only allowed the Methodist A/R team to transition seamlessly to home within two weeks, but also improved rep performance and engagement by way of automatic QA and meaningful coaching based on real-time data from the front line.
Manage Increasing Delinquencies with Omnichannel Communication
RCM organizations must use RPA to help offset the use of automation by insurance providers.
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Let’s Test That: Integrating Strategy Testing into Your Collections Platform
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