Cloud-Based Omni Voice™ Saves the Day: After a Sudden Move to Remote A/R, Methodist Health System Revolutionizes Performance Management
Just three weeks before COVID-19 restrictions forced them to suddenly transition to remote work, Methodist Health System’s A/R team implemented the Omni Voice™ SaaS contact management platform to streamline and improve patient engagement and revenue recovery.
Omni Voice not only allowed the Methodist A/R team to transition seamlessly to home within two weeks, but also improved rep performance and engagement by way of automatic QA and meaningful coaching based on real-time data from the front line.
Manage Increasing Delinquencies with Omnichannel Communication
RCM organizations must use RPA to help offset the use of automation by insurance providers.
Finvi Enhances Functionality of Artiva HCx with New Denial Management Suite
Finvi has enhanced its industry-leading Artiva HCx® solution with a new Denial Management Suite designed to...
Let’s Test That: Integrating Strategy Testing into Your Collections Platform
Collections and recovery organizations must embrace solutions that enable agents to develop and test different strategies...
