Make Remote Work the New Normal for Healthcare Call Center Agents

By Finvi | April 22, 2021

In this article, published in April 2020 by Healthcare Business & Technology, Shawn Yates discusses how, with the right software tools, healthcare providers can track work-from-home agents, measure their performance and much more.   Remote work has grown 44% over the last five years and 91% since 2010. While this employment trend is accelerating in…

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Cloud-Based Omni Voice™ Saves the Day: After a Sudden Move to Remote A/R, Methodist Health System Revolutionizes Performance Management

By Finvi | March 10, 2021

Just three weeks before COVID-19 restrictions forced them to suddenly transition to remote work, Methodist Health System’s A/R team implemented the Omni Voice™ SaaS contact management platform to streamline and improve patient engagement and revenue recovery. Omni Voice not only allowed the Methodist A/R team to transition seamlessly to home within two weeks, but also…

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Improving the Patient Experience: 4 Tips for Tackling Self-Pay With a Patient Satisfaction Mindset

By Finvi | January 12, 2021

There are many pieces to the patient satisfaction puzzle. It isn’t just the care patients receive; billing and payments are becoming increasingly important. A quick recovery means little when a patient feels they’ve been subjected to an unfair billing process. If patients are frustrated with your collection practices, they become dissatisfied patients, putting the payment…

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